Contact ITS

The ITS Department of Maxwell Group, Inc. was formed to provide network and systems engineering, process improvements, as well as general IT support to all of our managed communities and employees. We currently manage communities in North Carolina, South Carolina, Georgia, Florida, Indiana, and Connecticut.

It is our goal to support you and all of the employees who care and serve our resident base. We welcome and encourage comments and suggestions that can enhance this goal.


Maxwell Group provides Help Desk Support to working employees available through online portal, email or telephone.

MONDAY – FRIDAY
9:00 AM TO 5:00PM

NIGHTS & WEEKENDS
Email HELPDESK@MAXWELL-GROUP.COM with “URGENT” in the Subject Line.

For immediate or emergency system outages, call: 704.815.7348


 

EMAIL (required information needed)

1) Send all requests via email to: helpdesk@maxwell-group.com. The Global Address List name is “SLC – HelpDesk”.
2) Include Contact Info: Full name, Phone, Email, etc.
3) Detail description of issue or request (short form)
4) Approximate date, time, and frequency of occurrence
5) Time frame for when you will be available for phone conference if necessary

 

PHONE (required information needed)

1) In the event your issue is an emergency, we ask that you contact the IT Department via phone after you have sent an email. Call 704.815.7348
2) Include Contact Info: Full name and Phone
3) Detail description of issue or request (short form)
4) Approximate date, time, and frequency of occurrence
5) Time frame for when you will be available for phone conference if necessary

About Maxwell Group, Inc.

Maxwell Group, Inc. is based in Charlotte, North Carolina and currently manages communities in North Carolina, South Carolina, Georgia, Florida, Indiana, and Connecticut. The Maxwell executive team consists of over 40 professionals providing development, operational, accounting, sales, IT, and creative services support to a portfolio serving over 2,500 residents.

The ITS Department is one of several departments at the Maxwell Group, Inc.

To learn more about the Maxwell Group, Inc., please visit www.maxwell-group.com

Charlotte, NC
704-246-1620
helpdesk@maxwell-group.com

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